Meet the Staff

Dedicated to Helping People Experiencing Homelessness

Karen Jantzen
Karen JantzenExecutive Director
Karen has worked in non-profit administration for the past 25 years. She comes to CCEH from Riverbend Community Mental Health where she oversaw Community Wellness Education programming, marketing, public relations, and fundraising as the Vice President of Community Affairs. Karen holds a B.A. from Denison University, an M.P.A. from University of New Hampshire, and is a Certified Fundraising Executive.

An active member of the community, Karen has served on the Boards of Woodside School, St. Andrew’s Church in Hopkinton, and the Northern New England Chapter of the Association for Fundraising Professionals; she currently sits on the board of the American Furniture Masters Institute and Concord Community Music School.
Karen has four adult children and resides in Contoocook. She enjoys spending time hiking with her Bernese Mountain Dogs, kayaking on remote waterways, skiing in the backcountry, trying new eateries, and gardening.

Mark Fagan
Mark FaganChief Operating Officer
Mark joined CCEH after a long, successful career managing teams to assist corporate clients in addressing and resolving complex matters—none of which were as important or life-changing as homelessness. He brings to CCEH his experiences and skills in financial matters, human resources and operations with the goal of allowing CCEH’s front line team of case workers and volunteers to focus on serving the population of people experiencing homelessness with compassionate, high-quality service. Mark graduated with a B.S. in Business Administration from Fordham University and is a Certified Public Accountant.
Kait Gallagher
Kait GallagherDirector of Development & Communications
Kait initially joined CCEH as a board member in early 2019, and she joined CCEH as a staff member in late 2021. After almost ten years in the financial services sector, including years of volunteering with various nonprofits, Kait is thrilled to bring her skills in development, community engagement, communications, and philanthropy to such a meaningful organization and worthwhile cause. Kait grew up in New Hampshire and moved to Concord in 2019 with her husband and two dogs. She graduated from Skidmore College with a B.A. in English and History. Kait and her husband are volunteer Puppy Raisers with Guiding Eyes for the Blind: together they’ve raised four dogs, and are raising their fifth.
In her spare time, Kait draws in pastels, rides her horse, reads a lot of books, and spends as much time as possible outside.
Angela Spinney
Angela SpinneyDirector of Programs
Angela was born in Natick, Mass but raised in Nova Scotia, Canada.

In 1985 she graduated from Acadia University and in 1987 moved to NH. She holds a Master of Arts in Clinical Psychotherapy and Counseling, from Rivier College

From 1987-2014, Angela worked at Child and Family Services as a Clinician and Director of CFS Group Home for Teens. Since 2015 she has been with CCEH.

Angela is married and has 3 grandchildren. She lives in Warner, enjoys renovations, the gym, old black and white movies, cooking, and singing.

Tim Devincenzo
Tim DevincenzoSenior Case Manager
Tim joined the CCEH family in 2020, coming to us from Families in Transition/New Horizons where he worked to establish homeless outreach services in Manchester NH. He has been working with people experiencing housing insecurity and Substance Use Disorder for over 7 years and considers himself a person in long term recovery for 10 years. Tim is a long time Harm-Reductionist and human rights activist/advocate in the state of NH, currently sitting on the advisory board for NH Harm Reduction Coalition. Tim brings his big heart and deep passion to the field and as a devoted family man. When he is not working he can be found playing music, creating visual art and doing stand up comedy.
Sierra Hubbard
Sierra HubbardHousing Support Specialist
Born and raised in Georgia, she moved to New Hampshire in 2018 for a job at The Keene Sentinel and worked as a news reporter for nearly two and a half years. After the COVID-19 pandemic began, however, Sierra began working at an emergency shelter in Keene – by June of that year, she had quit journalism and fallen headfirst into the human services field. In addition to the Keene shelter, she’s worked as a case manager at a CAP agency and, most recently, at Nashua Soup Kitchen & Shelter.
In her first interview, Sierra immediately connected with Angela, the CCEH team, and the organization itself. Sierra says she’s motivated by CCEH’s client-centered approach and innovative solutions to ending homelessness.
Sierra lives in Hooksett with her husband and their two cats, Griffin and Neko. She’s learning pottery-throwing and enjoys video games, loose-leaf tea and re-watching Shrek.
Patricia Lane
Patricia LaneResource Center Director
Trish started her career working for a battered women’s shelter while earning her associate degree in human services. After earning her associate degree, she continued her education on a Psychology Research track, working on multivariate statistical research at prisons in New England and Minnesota on a federal grant working for Brandeis University.

Prior to CCEH, Trish worked at an emergency shelter and peer center running 18 difference support groups in Keene, NH, where she also helped to create an outreach program at the peer center.

In her spare time Trish works to empower abused children and serves others in every aspect of her life. In addition, she loves riding her motorcycles anytime she can. She enjoys planning events, raising funds for worthwhile causes, as well as riding for a cause.

Trudy Poire
Trudy PoireCase Manager
Born to a blue collar family and raised in NH, Trudy’s affinity for supporting and assisting people started in third grade, where she was able to spend recesses reading to children with special needs. From there, a wandering journey took her to several hands-on positions in the community, from camps to libraries and schools. After earning her BA at Granite State College, Trudy became a case manager and a program manager in various agencies, gaining experience and ideas from the mental health, developmental disability, and the home care fields. Trust comes to CCEH after a break from human services employment, with a renewed sense of hope, energy, and kindness. She truly believes that every single person matters and that it is love, really, that makes the world go ’round. Her faith, the great outdoors, her pets (two cats, one dog, a bunch of fish), family (including a wonderful daughter and a beloved husband) are the pleasures of life that she treasures the most.
Connor Spern
Connor SpernOutreach Services Coordinator
Connor has long been active with CCEH as an Emergency Winter Shelter volunteer and on the Communications Committee. Connor’s position requires intensive collaboration with other agencies involved in outreach to connect with people experiencing homelessness. This position will advance CCEH’s efforts to ensure that all persons experiencing long-term homelessness in the Concord community are accurately included in the statewide Coordinated Entry system so they can be prioritized for the housing opportunity and supportive services that they need.